Frequently Asked Questions

What if I prefer to order by phone?

Phone orders should be placed by calling 1-888-859-8056 between the hours of 7:00 am and 6:00 pm daily.


I’ve received a damaged or defective shipment from, what do I do?

While we strive to ensure that every order arrives to you in perfect condition, sometimes problems do occur along the way. If your order arrives in damaged or defective condition, please call us at 1-888-891-8935 and one of our representatives will be happy to assist in making it right for you!


How secure is online shopping at

You can rest assured our site uses industry standard tools and technologies (encryption, passwords, physical security, etc.) to protect your personal information. We are committed to protecting your privacy and the security of the information you share with us. Should you ever have any questions about an online purchase you may contact us at 1-888-891-8935.


Will my purchases be taxed?

Sales taxes are applied to residents of the states of Alabama, Iowa, and New York as required by law. Estimated taxes are computed at the time of purchase and can vary slightly depending on county and municipality. Estimated tax is 8%.


How may I contact you?

By Phone – To place an order by phone, please call 1-888-859-8056. Our toll free number for Customer Service is 888-891-8935. Customer Service is available Monday through Friday 7:00 a.m. until 8:00 p.m. CST, except holidays.

By Email – Visit our Contact Us page to use our convenient email form, using this form helps us get a response to you quickly.

By Mail
Oxmoor House, Inc.
Customer Service
PO Box 361095
Des Moines, Iowa 50336-1095


How may I pay for my order? accepts Visa, American Express, MasterCard, and Discover. Payment is due in full at time of order. Our site is 100% secure so you may shop confidently knowing your name, address and credit card information is protected.


How may I track my order?

You may view your account by clicking on the “My Account” tab at the top of our site using the Login ID and Password you may have created when you ordered.

If you have questions about an order that was placed from a direct mail package you received from us or over the phone, please visit our Customer Service site at or you may contact customer service at 888-891-8935.